Knowledgebase - WEB.COM.PH Inc.

Can I have more than one login (username) for my cPanel? No. You will be provided only one username for each hosting account you will avail.

Can I upgrade my hosting plan at any point in time? Yes. We will credit the remaining unused portion to the upgraded web hosting plan.

Can we enable SSH (shell) access on our hosting account? No. Due to security reasons we do not allow ssh access or even jailed ssh.

Do I need Web Hosting? A Domain Name without Web Hosting is like a business name without an office space. You need a web...

Do you allow Domain Parking and Addon Domain? Yes, Domain Parking is allowed by request. On the other hand, Addon Domain is allowed in our...

Do you allow Domain Parking in cPanel? Yes, domain parking is by request only. You can send us an email should you need to park a domain.

Do you have a Site Publisher in cPanel? Yes, Site Publisher can be found in cPanel. Simply look for the icon under Domains category. It...

Do you support Microsoft FrontPage Extensions (FPE)? No. Since Microsoft discontinued support for FrontPage Extensions (FPE) last 2006 to give way to...

How to restore backup using JetBackup To restore the backup using JetBackup 5 1. Login to Cpanel by typing the Cpanel username and...

How to update joomla using softaculous Dear Clients, Please see steps below on how to update your joomla version using softaculous...

How to upgrade hosting package Login to your client account https://clients.web.com.ph/clientarea.php When you are already...

Is 0777 directory permission allowed? No, we do not allow 0777 directory permissions in our shared and reseller hosting due to security...

Moodle 2 slow on shared hosting Moodle 2 is a resource hog and will perform really bad in shared hosting because of the much...

My website shows this "Index of/" when I access it. I have already uploaded my files. This is called directory listing. There are two (2) scenarios: (1) You do not have an...

What happens if I exceed my bandwidth limit? Your hosting account will be suspended whenever the bandwidth limit is reached. It will be...

What is CGI-BIN/Perl/PHP/SSI/Python? These are programming languages available in our web hosting service and a requirement for...

What is CPanel? CPanel is a popular web-based control panel used to administer and/or manage your web site. All...

What is Monthly Transfer/Bandwidth? It is the amount of data moving in and out of our server due to your website. The number of...

What is Softaculous? Softaculous is an interface in CPanel where open source applications like bulletin boards, chat...

What is Web Mail Access? It is the ability to check email using your web browser.

Why are there 2 kinds of web hosting plans? Our customers have different web hosting needs. Personal Web Hosting is mainly for a single user....

Why does "Certificate Error: Navigation Blocked" appear when I am accessing CPanel using Internet Explorer 7/8? Changes have been made to Internet Explorer to make it easier for users to see that they are on a...

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